1.1 Doxie Canine Services promises to care for your pet/s to a high standard using force free/positive reward methods at all times. Doxie Canine Services strictly adheres to The Animal Welfare Act 2006. To enable us to care for your pet/s appropriately Owners must provide all essential items to do so. This includes (but is not limited to) leads, a fitted harness, collar, food, water, bowls, muzzles, coats and towels.
1.2 Doxie Canine Services cannot be held responsible for any mess or damage to your property and/or belongings by your pet/s. This includes mud, urine, faeces, vomit, chewing etc. Should damage and/or mess be present prior to our arrival, we will deduct 5 (five) minutes from the walk or visit to clear away what could be harmful to your pet/s upon return. All cleaning products will need to be provided by Owners for us to do this and must be pet safe.
1.3 It is the Owner’s responsibility to ensure that their pet/s are microchipped by law and have tags with the appropriate information and up to date contact details.
1.4 Doxie Canine Services does not operate on Weekends, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve or New Year’s Day.
1.5a Doxie Canine Services aims to be on time for the allocated time slots; however, working with animals can present unpredictable and unexpected circumstances including (but not limited to) vet trips and an Owner needing to speak to us.
1.5b We apologise in advance for any inconvenience this may cause. Please note that we treat all Owners equally and should you need to speak to us for any reason which goes over your time slot, we are more than happy to address your concerns and answer any burning questions there and then, or via a phone call later in the day is preferred due to time.
1.6 Doxie Canine Services is a sole trader business with our own pets to care for as well as other private matters that we may need to attend to. Should any concerns be raised, we will inform Owners as soon as possible if we are running late or need to reschedule.
1.7 If the dog is known to run out of the door, Doxie Canine Services expects the dog to be kept away from the door we hold keys for to prevent any escaping upon entry.
1.8 Doxie Canine Services cannot be held responsible for any damage to the Owner's property or belongings if others (including but not limited to family and friends) have a key to the property.
1.9 All keys and sensitive/personal information will be stored in a secure, locked safe at the business address.
2 Dog Walking
2.1 Doxie Canine Services has a strict on lead policy and will only walk dogs on a fitted Y shaped harness. This is for the health and safety of the dog/s, therefore a collar of any sorts designed to go around to the dog’s neck (slip leads included) will not be used. Dogs who are often off-lead can be attached to a long line.
2.2 Doxie Canine Services accept back-clipping harnesses and chest-led harnesses are accepted for training.
2.3 Owner’s will need to provide the equipment suitable for walking. Doxie Canine Services encourage the Owner’s choice of harness (providing it is Y shaped) to be used for all walks. The Owner can provide flat collars if they are for ID tags only.
2.4 Dogs under the age of 2 years old will be walked following the ‘5 minutes per month’ rule. This is to ensure development of bones and joints aren’t disrupted. For example a puppy who is 4 months of age will be walked for 20 minutes (4 x 5) and returned home for garden let outs, feeding, play time etc for the remaining time left which the Owner has booked.
2.5 Disabled dogs who require aid (wheels, pushchair) are more than welcome to be ‘walked’. Owner’s must provide suitable equipment; however, if the Owner has a small dog (10>kg) we are more than happy to provide our own personal pushchair free of charge if needed. Doxie Canine understands the importance of dogs interacting outside of their own home and garden.
2.6a Doxie Canine Services operates in different weather conditions (excluding extreme weather) and we try our best to avoid mud, puddles and other bodies of water. Should your pet require any coats/jumpers/boots, towels, sun creams these must be provided by the Owner. We cannot be held responsible for any mess made by your pet such as muddy paws.
2.6b Doxie Canine Services will monitor weather warnings and make the decision if a home visit is more suitable for your pet/s than a walk. This is to help prevent injury and/or illness to your pet/s such as heat stroke, burns to pads, etc.
2.7 Bitches in season will not be walked until 30 (thirty) days after the season started. Should your bitch come into season please let us know as soon as possible so we can reschedule or provide a home sitting service.
3 Pet sitting
3.1 Doxie Canine Services provides pet sitting for dogs, but should you require care for other species including:
Rabbits / Guinea pigs
Hamsters / rats / gerbils / mice
Non venomous snakes
Geckos / lizards
Chickens / domestic birds
Fish / amphibians
We have experience in the welfare of these species. For us to do this for you please get in touch with us to discuss further on how we can help.
3.2 Pet sitting is done in the Owner’s home and will include garden let outs, play time, feeding and any additional tasks required for your pet.
4 Injuries, accidents & emergencies
4.1 Doxie Canine Services is insured in the event that your pet is injured while in our care. We cannot accept responsibility for any accident or injury that we could not have prevented. We highly recommend that all pets are insured with a reputable insurance provider and that Owners are aware of what their policies cover.
4.2a Under The Veterinary Surgeon Act 1966 in accordance with Schedule 3, Doxie Canine Services can perform emergency first aid & CPR. Under the act we can also administer minor medical treatment if necessary with the legal Owner’s written consent, this meaning prescribed oral medication/inhalers.
4.2b Should your pet/s become ill or injured in our care, Doxie Canine Services will follow The Animal Welfare Act 2006, Section 4 and always take the animal to the nearest veterinary surgeon of our location in the event of an emergency.
4.3 Owners will have been issued a Veterinary Release form which must be completed and sent back to Doxie Canine Services. This allowed us to give permission on behalf of the owner for the signed veterinary treatment (listed in the Veterinary Release form) to be given if needed. It is the Owner’s responsibility to ensure that all veterinary fees are paid in full.
5 Payment terms
5.1 Payments are required in advance.
5.2 Double rate will be charged for any service needed on UK recognised Bank Holidays.
5.3 A 50% extra charge will be applied to those requiring our services after 7PM.
5.4 A late payment fee will be issued at 20% of the payment that was due stated on the invoice received.
6 Cancellation Policy
6.1a Doxie Canine Services has a 48 hours notice for cancellations, Owners who cancel with less than 48 hours notice will be charged at full rate and will not receive a refund.
6.1b Doxie Canine Services may offer a refund/banked service in some circumstances including (but not limited to) emergencies, severe illness or death in the family (human or animal).
6.2a Services cancelled before the 48 hours will be entitled to a full refund or their payment will be kept and rolled over for a banked service if preferred.
6.2b Doxie Canine Services gives the options for Owners to bank a service when cancelling 48 hours or more before a service is due to be carried out. To bank the service Owner must let us know if they’d like their prepaid service to be banked and used for another date. Owners can bank up to 5 times a month and must be used within 4 weeks of banking.
7.1 Doxie Canine Services is insured to walk up to 6 dogs at one time.
7.2 Doxie Canine Services is insured for Public and Products Liability, Key and Lock replacements if damaged or lost, Care Custody and Control as well as Non-negligent cover.
7.3 Doxie Canine Service is insured to provide Dog Walking, Pet sitting, Pet Taxi and Dog Training.
8 Photo/video consent
8.1 Doxie Canine Service posts photos/videos of pets in our care. These will appear on social media, websites and advertising for the business.
8.2a Images will not contain any personal information and we will be sure to blur out any details on identification tags dogs wear.
8.2b Images will only contain the name of the pet and will never contain information that could make the animal/owner/business a target.
9.1 Doxie Canine Services holds the following information:
Name, address, contact numbers and email address of the Owner.
Pet/s name, breed, details of microchip, insurance details, neutered/spayed, vaccinations and health issues known.
Emergency contact details.
Registered Veterinary Surgeon’s details.
9.2 This information is held by Doxie Canine Services for the interest of Owners and their pet/s only. We do not share this information with any third parties unless we need to for emergencies and following animal welfare procedures this includes (but not limited to) the local Dog Warden, the council, tradings, RSPCA or the police.
This document will be amended as and when deemed necessary. Any information not declared which could jeopardise health & safety to animals or persons involved will result in termination of contract without warning.